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Policies

Refund and Returns Policy

Changed your mind? You have 15 days to return or exchange your LEGO® set. Here’s how it works.

15 daysto return or exchange your set
Unused & boxedin its original packaging
Defective?we replace damaged or defective items

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Sets with obvious signs of use
  • boxes and sets that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.

Late or missing refunds

If you haven’t received your refund yet, please contact us at brickshoplebanon@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brickshoplebanon@gmail.com and send your item back to Wakilni Hub, Beirut office.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a coupon code, gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Coupon credit to the gift giver, and they will find out about your return.

Shipping returns

To return your product in Lebanon, you should place a normal order on the website, in the note box, type your order number and the sets you wish to exchange.

You will be responsible for paying for your own shipping or delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at brickshoplebanon@gmail.com for questions related to refunds and returns.